telli

Simple setups: a single inbound or outbound flow with standard CRM connections, can be live within a few business days. More complex builds involving custom API logic, multi-region routing, or bespoke integrations typically take one to two weeks. The no-code builder moves fast; the bottleneck is usually getting your call logic defined, not the platform itself.

Yes. You can bring your own numbers via SIP trunking or use telli-provided numbers. Both options are supported and switching doesn't require any changes on the customer-facing side.

Some won't realise until told. telli's voice quality is good enough that customers have completed full calls without suspecting it. That said, in most markets disclosure is best practice, and in several jurisdictions it's a legal requirement. telli supports disclosure flows built directly into the agent's opening.

telli has built-in fallback logic. If the agent detects a question it can't answer, an upset caller, or an explicit request for a human, it triggers a warm transfer to your team with a context summary attached. The caller isn't dropped or left waiting while the handoff happens.

No. Call recordings, transcripts, and CRM data stay within your environment. Telli operates on isolated infrastructure, is GDPR-compliant, and offers an EU-only hosting option for customers who need data to stay in Europe.

Yes, both are available on the same platform under the same account. Most customers start with one direction and add the other as they scale. The agent builder, integrations, and analytics work the same way for both.